Understand. Act. in that order

Collaboration

AdAge on Separating Brilliance From Blabber. A round the table discussion with some heavy weight bloggers/marketers (Power 150 network) on the subject of making sense of the shift in relationships between the consumers, brands, marketers and media. Brilliant conversation on the subject with maybe a not so surprising outcome which I have tried to capture below.

So the game is changing (yes yes we all know this…), but the large media/ad shops are still ignoring (yes they now have digital departments, but come on)… How do we educate to change the mid set…

“You’ve got to be ahead of what we’re doing. You’ve got to educate the agencies, because they’re the ones who for now are buying a lot of your advertising. So how do you help them see the next best thing? Blogging is going to be superseded by something bigger and better, and people like you, editors, need to know what that is. Because it’s going to bubble up from the people” – Lewis Green of Biz Solutions Plus.

Yep, got to be at least on game, well preferably ahead and know your stuff. The web thing is not that new anymore, so one should know this. The social aspect maybe new, but anyone with a little vision can see the potential in this for both brands and media… why then are we struggling here? It is all about the education, correction, all about the right persuasion tactics… One need to sell this in the right way… for the VP’s there is one way, for the media companies there is another and so on (hey sounds like advertising to me). Like Green and Howard points out.

“I came out of the corporate world as VP of marketing, and I’m not going to do any of the things you guys are suggesting, as a VP of marketing, because you haven’t told me how that gives me more customers. I only care about social media if it helps me to create more loyal customers. As a VP of marketing for a major brand, I don’t care about filtering and aggregating, and I don’t care whether you give me a link or not.”Lewis Green.

“The conversation that needs to be had with big brands is this: They are looking at how media is changing, they are talking about fragmentation, about spend, about all these things. That’s not the game. The game is that behaviors are changing. So the discussion we generally get into is to focus on understanding the shift in behavior. Once we start to understand the shift in behavior, then we can start talking about things like context and relevance, which is really what we’re talking about.” Sean Howard of Livingston Buzz

Only when one has understanding one can reap the benefits (that sounds very zen, but not a quote:). There are lots of great people out there that has full understanding of this, so  persuade without steeping on peoples feet. Aha, there lies another dilemma, the egos. As pointed out by Dickman:

“The other conversation inside the agencies that I’m seeing now is there’s so much confusion. Really, because the PR shops, Fleishman, Ogilvy and all those guys are doing the digital stuff, but the client may have a digital agency, and then they have an ad agency that also has a digital group, and there’s all this confusion on who has control of that space. And it’s worse for the client, the marketer. Trying to educate them on how to deal with that situation to get the most out of their money — it’s very confusing.”  Matt Dickman of Technomarketer.

Adaption without full knowledge. Noted that many of the larger shops get good people joining but many of the clients don’t, to many players syndrome. Hard pressed to find a solution here, but believe that it is good with separated disciplines, have specialists on each subject. This is especially true for fields that are constantly evolving. Important is that these specialist have a 360 view on what they do, so opportunities do not get lost in narrowness. Integrated com, optimal use of all channels – done by specialist in respective fields. So let’s put egos aside. Less confusion and better communication…
Good point also by Green on where this will happen (quickest).

“The Fortune 500 is never going to lead anything. The Fortune 500 [are] going to be the last adapters. I work with what I would call midsize companies ($100 million companies). It’s uphill with their marketing people, but they are willing to listen because their margins are thinner, and some are public and some aren’t. And that’s where I think we have to do a better job. Because it’s not going to come down from above. It isn’t. The Apples and IBMs and Microsofts — when the time comes, they are going to do the mergers and acquisitions to get what we’re all talking about.” Lewis Green.

Warping this up – educated persuasion with friendly collaboration between specialist from the ground up… I love to here your thoughts on this subject.

Tv and the Web. Correction – Web and the TV.

So how do your spend your time after work/kids/etc? Watch TV? or surf? or multitask? At our home there is always an laptop present in our coach. Now there are some interesting stat out there on this –

More than three-quarters of the US adult Internet users surveyed by Harris Interactive in February 2008 went online while watching TV. More than one-third of the respondents to the survey, which was sponsored by blinkx, said they did so “always” or “often.”

internet usage while tv watching

Some consumers are not multitasking. They are just watching less TV. More than one-third of respondents to a July 2007 TNSAOLGoogle survey said that increased Internet use was a reason why they watched less TV. However, only 9% said they watched more TV shows or other video content online.

reasons why people watch less tv

Note that this is US stat only but I am sure it is similar on this site of the water. Read the full article here.

Excellent opportunity for some smart multichannel marketing, right. Yes one would think so, but it seem that many are missing the boat here.

Just take a look at this years Super Bowl as an example. Lots of spending, some good stuff produced for TV, and almost no integration? Not true for all, of course (the beaver thing as example), but most did not have an message to continue online, not even an clear url (interesting article here). Now, due to the surfing behavior many got some good stat anyway. And of course YouTube helped. But the transparency and the opportunity to build more was lost. Why is this? It is beyond me… Spend a large amount on some good exposure and do not use it to its full extent.

There are may more exemples here but still… why? We have stats, we have success cases, we have ROI…

May reasons – I think the now old thinking of “online as an afterthought” is very prevalent and still the major reason, especially for the bigger corps. Even is transparency and multichannel was in the mix I do think that they are still missing the boat. So what to do?

A few humble suggestions – start with integration of campaign, all channels, define purpose and goals for each and cross link. What is the goal, what should the outcome be, relevance, niche, time? Most likely forget the campaign site, think one experience for the user. Use current stat and behaviors of your target – social?. With a clear picture make the most of each channel while still thinking seamless integration. Making the consumer a part of the experience should be high prio. Don’t forget the long tail, how long will this live and how can that be used most effectively. Have a complete road map and time line. Measure everything with relation to goals. Follow up on all and analyze based on set criteria. Success!

In short – provide a seamless experience that offers relevance to your consumer.

EIAA Mediascope 07

Some interesting figures and key findings from Meidascope 2007 release…

Who? – Mediascope Europe 2007 – Mediascope Europe provides a unique insight into the evolution of TV, Internet, Radio, Newspaper and Magazine consumption across Europe, and the role the Internet plays in people’s lives.

Some interesting points

  • 169 million people now online across 10 European markets
  • Internet users on average spending nearly 12 hours per week online
  • For the first time ever, 16-24 year olds across Europe are now accessing the internet more frequently than they are watching TV
  • 8 out of 10 (81%) of all internet users now use a broadband connection
  • 42% of internet users now communicate via social networking sites at least once a month, putting it in third place (behind only search and email) in terms of most popular online activities
  • The number of people watching TV, film or video clips online at least once a month has grown a massive 150% since 2006
  • The number of people contributing to rating and review sites has seen a growth of 42% since 2006. Over a quarter (26%) now share their thoughts on forums.

Top 5 growth areas (in internet activities)–

+150% Watching Film, TV or Video Clips

+42% Ratings & Reviews

+18% TV & Film Downloads

+17% Podcasting

+15% P2P File Sharing

In short

There is huge potential to engage and interact with a rapidly growing online audience if marketers can fully understand how consumers are spending their time online. For example, internet users are spending much more time interacting with content and new online tools and services: 42% of internet users regularly communicate via social networking sites and 30% of people watching TV, film or video clips online.

16-24 year olds are living the digital world of the future; they spend more time online than they do watching TV and are in complete control of their media consumption. Marketers need to focus on finding the right balance of display advertising, word of mouth and viral marketing in order to effectively engage and communicate with this key target audience.

Marketers need to be aware of how powerful social recommendation on the internet can be. As a result of the increased levels of online interaction, Europeans continue to embrace new online ‘social media’ applications and technologies. 42% of internet users now regularly communicate via social networking sites and the number of people contributing to rating and review sites has seen a growth of 42% since 2006 and over a quarter (26%) now share their thoughts on forums, highlighting the potential power of word of mouth marketing.

Opportunities to create rich media TV and video-style adverts are increasing as
European broadband penetration grows. 81% of European internet users now connect to the internet via a broadband connection and as a result, internet users are able to enjoy a more interactive and engaging online experience.

Marketers need to understand that in order to engage and interact with consumers online, the environment, consumer proposition and advertising need to be relevant and effectively planned in order to reach and resonate with their key audience.

Get the full documentations from EIAA here